Merchandise Return and Refund Policy

Last updated: February 22, 2021

Customers returning equipment in new condition, within 30 days of accepting delivery of Smith-Root merchandise, will be given a refund within five days from the date of the return. Unless otherwise agreed between the parties in writing, valid equipment returns shall include:

  1. ordering incorrect equipment;
  2. defective equipment returned for reimbursement

A completed Return Merchandise Authorization form must accompany all returns. All returns are subject to a restocking fee and applicable shipping charges. The restocking fee is figured at 10% of the purchase price but not less than $20.00. Customers receiving equipment in damaged condition will be referred to the shipping company for insurance reimbursement.

eDNA Filter Pack Refund and Return Limitations

To ensure that Smith-Root eDNA Filter Packs arrive to customers free of contaminating DNA, Smith-Root cannot facilitate refunds and returns once filter packs have been delivered. This applies to both opened and unopened filter packs and supersedes Smith-Root's standard Merchandise Return and Refund policy.

Electrical Lineman Gloves Refund and Return Limitations

Electrical Lineman Gloves are a non-returnable item. Please order the correct size as Smith-Root will not accept returns or exchanges on gloves shipped to customers.