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Knowledge Base Article

How should I pack my equipment when returning for repair?

by: Smith-Root Staff on: September 07, 2010

Following these simple guidelines should ensure the return of equipment in good condition.

  • Whenever possible, use a new box. The more times a box is used, the more it loses its original protective qualities.
  • If you must reuse a box, make sure it is rigid with no punctures, tears, rips, or corner damage, and that all flaps are intact.
  • Choose a box strength that is suitable for the contents you are shipping.
  • Wrap all items separately.
  • Use adequate cushioning material. You should have at least a 2 inch cushion around each item when packing.
  • Before closing the box make sure there is no room for the item(s) to shift during shipping. Fill the box with as much packing material as possible.
  • Use strong tape designed for shipping.

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