Equipment Repair Authorization

Completing this form before sending your equipment in for repair will speed up the repair process and aid in returning your equipment quickly.

After you have submitted the completed form, you will have an opportunity to print a copy for your records and a copy will be emailed to you at the address you supply below.

Your information

Name

Please enter your name.

Organization

Telephone

Please enter a valid email address.

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Return shipping address

Street Address

Please enter a street address.

City

Please enter a city.

State/Province

Please enter a state or province.

Zip/Postal Code

Please enter a Zip or postal code.

Country

Please enter a country.

Billing address

Street Address

Please enter a street address.

City

Please enter a city.

State/Province

Please enter a state or province.

Zip/Postal Code

Please enter a Zip or postal code.

Country

Please enter a country.

Tell us about the equipment you are sending

Select each piece of equipment you are sending for repair. Include serial number when possible. Use the "Add +" button for each additional piece of equipment.

Product	Serial Number

Products marked "Limited Service"

Service for these products is only available through December 31, 2025. Smith-Root will service previously manufactured products, including any hardware or software, for up to five (5) years from the date of last sale, at Smith-Root's sole discretion and subject to factors including but not limited to the following: a) on-hand availability of repair parts; and b) on-hand availability of repair tools and equipment.

Smith-Root's policy for products with limited or no service.

Return Date

When do you plan to ship the equipment to Smith-Root?

Describe The Problem

Tell us about the problem you are experiencing. More details reduce the time spent diagnosing the problem leading to reduced repair costs.

Please enter your report.

Repair instructions

Select An Option

Would you like a pre-repair estimate or would you like Smith-Root to proceed with repairs immediately upon receiving the equipment. A minimum of one hour labor will be charged on all repairs or inspections.

Repair equipment.

RUSH REPAIR. Equipment will be repaired and shipped within 2 business days of receiving equipment and payment information. Additional $45 per hour.

Inspect equipment and prepare estimate. Repairs will not proceed without customer approval.

By submitting you agree to Smith-Root's Repair Terms and Conditions.

You'll receive a confirmation email.