Return Merchandise Authorization

Repairs and technical support will not be available June 30th - July 4th 2025..

Send in repairs now to avoid delays. Normal repair and technical support service will resume after July 4th.

Return Merchandise Authorization

Complete this form when returning merchandise to Smith-Root. All returns are subject to our standard Merchandise Return and Refund Policy.

This form should only be used for merchandise that is being returned for exchange or credit. Equipment that is being returned for repair should use the Equipment Repair Authorization form.

After you have submitted the completed form, you will have an opportunity to print a copy and a copy will be emailed to you at the address you supply below.

Important! Include a printed copy of the completed form in your return package. Doing so will assist in processing your return quickly.

Your information

Name

Please enter your name.

Organization

Telephone

Please enter a valid email address.

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Return shipping address

If you are exchanging merchandise, please tell us the address where you would like us to deliver the replacement merchandise.

Attention

Address

City

State/Province

Zip/Postal Code

Country

What merchandise are you returning?

Original purchase order number (if available)

Smith-Root order number (if available)

Merchandise list

Please list each piece of equipment you are returning. Please include serial number where applicable.

Equipment	Serial Number

Requested action

Please select if you would like a credit or exchange of the returned equipment.

Credit my account

Exchange

You'll receive a confirmation email.