Repairs and technical support will not be available June 30th - July 4th 2025..
Send in repairs now to avoid delays. Normal repair and technical support service will resume after July 4th.
Return Merchandise Authorization
Complete this form when returning merchandise to Smith-Root. All returns are subject to our standard Merchandise Return and Refund Policy.
This form should only be used for merchandise that is being returned for exchange or credit. Equipment that is being returned for repair should use the Equipment Repair Authorization form.
After you have submitted the completed form, you will have an opportunity to print a copy and a copy will be emailed to you at the address you supply below.
Important! Include a printed copy of the completed form in your return package. Doing so will assist in processing your return quickly.